Welfare and Advice Coordinator

Welfare and Advice Coordinator Role 

Role Purpose:

To develop and deliver the LTSU Advice Service, ensuring responsive, professional support for LTU students. The post holder will deliver high quality advice while developing proactive engagement and support under the guidance of the Engagement Manager.

Salary:  

£25361 (*to be reviewed in 2025)

Hours:

Full Time, Permanent

Key Relationships:

Elected Officers, LTSU Staff, University Staff, NUS

Download Recruitment Pack 

Key Responsibilities

• To provide advice and advocacy support to students on academic and wellbeing issues and when appropriate signpost them to external services

• To support elected officers in their priority advice related campaigns
• To coordinate relevant Fairs and Events that fall under the remit of advice and support
• To develop data collection and recommendation report writing
• To work alongside the Engagement Team to advocate for student needs
• To review and develop the Advice Service offer in partnership with the Engagement Manager and elected officers

Advice & Advocacy

• Provide our students with accurate and non-judgmental guidance through the delivery of a high-quality advice service

• Undertake detailed, specialised casework related to both academic and wellbeing matters
• Provide advocacy support for any student attending an academic or personal misconduct hearing
• Work closely with Sabbatical officers on our approach to University student procedures
• Work closely with Sabbatical officers on developing our support for students with housing, Health (including Sexual Health), finances, and Mental Wellbeing.
• Maintain knowledge of good practice in student advice, using this information to further develop our service and support student welfare
• Contribute to the development of social policy which supports elected student officers and the Representation & Democracy Coordinator in their campaigning and lobbying work
• Work closely with elected student officers on campaigns and services that support and promote good student health and wellbeing
• Develop connections with local charities and university services
• Support students with signposting for mental and physical health and welfare enquiries

General

• To maintain accurate, confidential and legally compliant records of student client and case work details in line with Data Protection guidelines
• To develop positive and productive working relationships with colleagues, partners and stakeholders
• To work with colleagues in student services and student procedures
• To work closely with colleagues in Marketing to ensure students, staff and stakeholders are aware of all activities relating to our Advice provision
• To work with the Engagement Manager to manage budgets in our Advice Service, ensuring the Union receives optimum performance from the resources allocated
• All work to be done in line with Union constitution, policies & procedures and appropriate Health and Safety, Insurance, Financial legislation
• Adopt a flexible approach to work hours including evening, weekend and remote working.

Critical Success Factors

• Development of our Advice service demonstrating increased engagement with the service and meeting operational targets
• Capture and analysis of user data, presented in reports with recommendations for change
• Demonstrable support of elected officers to lead related advice campaigns

The role description is an outline of the main responsibilities of the post and may be subject to any future amendments as may be deemed appropriate. Such other duties may be reasonably prescribed by the organisation, appropriate to the responsibilities of this post.